Dignified treatment means treating the person who is using the service you provide as a respected, individual citizen with a past and a future. This is a key part of the person-centred care (also referred to as personalisation) agenda. A briefing by Healthwatch, based on visits to 197 residential care homes of all kinds, ‘identified two lessons that care homes can focus on to help improve residents’ experiences’. The first of these is ‘Treat residents as individuals, and ensure all of their needs are met’ (Healthwatch 2012). The visits uncovered examples of very good practice. However, ‘ … in other places, interaction between staff and residents seemed much more limited’.
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SCIE Source: Recognising the individual to promote dignity in care | SCIE