Surely, staff that has been deemed competent enough to be able to provide care for vulnerable human beings should also be capable of understanding the effects their words have on residents and using terminology that best suits their individual relationships with them.

And, If all else fails, asking a resident how they prefer to be addressed seems like a fairly simple solution. Read in full at…

Hellocare Source: “Don’t Call Me Sweetie” – The Curious Case Of Aged Care Language And Terminology – Hellocare