A Forum reader wrote in on viewing this video:

Why are people involved in care homes such as Older People, Managers and staff not having a place at the table and a Voice? They know what is happening, what they want and need for people in their care, We want people who are actually doing the job speaking out. Everyone seems to be an expert in care homes, assessing, monitoring, what should happen and the majority of these people have never worked in or managed a care home, this only happens in this sector- why? Change starts with actively respecting and valuing the work and listening to the people actively involved as their Voice matters