Thought it would be worth circulating this from June 2020 again as things can get fraught on the communications front: (ed)

https://www.relres.org/keeping-connected/

The Relatives & Residents Association and the National Care Forum have created a joint statement setting out shared expectations and good practice on the importance of clear, open and regular communications during the COVID-19 pandemic. The statement is endorsed by the Care Provider Alliance, the Care Quality Commission and Skills for Care.

The statement can be accessed via the link below:

Keeping connected: Open and transparent communication in the time of COVID-19