‘In Our Own Words’ – What makes the Manager of an ‘Outstanding’ residential care home?


Right now, less than 1% of the residential care homes for older people in England have an ‘Outstanding’ CQC rating. In the last couple of years there has been an increasing focus on what it takes to achieve this coveted rating.

Article Consulting Ltd, working with our partners at The Judgement Index, undertook ground breaking research to try and understand more about the Managers whose homes have achieved an Outstanding CQC rating. Who are they? What do they do that is different to other managers? What is it about them as leaders that despite the challenges they face, their care home has achieved the highly coveted ‘Outstanding’ CQC rating? We wanted to know! We thought others would want to know, so we thought the best way to find out was to ask them!

The ‘In our own Words’ report provides a unique insight into what makes the Managers of CQC rated ‘Outstanding’ care home.

We hope that the report contributes positively to the current debate about the critical importance of the Manager’s role in social care, encourages provider organisations to invest in their Managers and informs the future recruitment of Managers.

The ‘In Our Own Words’ report is available to download from Article Consulting’s website www.articleconsulting.co.uk

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